Question 1

Choosing an ERP solution that has applications that function close to the organization's requirements is critical to its successful implementation.

Accepted Answer

A) True 
 B)False

Question 2

Workgroup information systems typically support 10 to 100 users.

Accepted Answer

A) True 
 B)False

Question 3

The structure of a process has no bearing on its efficiency.

Accepted Answer

A) True 
 B)False

Question 4

Business process reengineering is the activity of altering existing and designing new business processes to take advantage of new information systems.

Accepted Answer

A) True 
 B)False

Question 5

Which of the following is an example of a dynamic process?

Accepted Answer

A)   Samsung accepts a return of a defective television from its dealer.
B)   Starbucks places an order for coffee beans from its local supplier.
C)   Amazon.com hires customer service representatives to help customers with their online order.
D)   Nike uses Facebook and Twitter to generate buzz about its new line of running shoes.E) A) and D)
F) B) and D)

Question 6

The solutions to problems in an enterprise system usually involve a single department of the organization.

Accepted Answer

A) True 
 B)False

Question 7

The primary purpose of an ERP system is integration.

Accepted Answer

A) True 
 B)False

Question 8

Which of the following information systems minimizes data duplication among departments?

Accepted Answer

A)   departmental information systems
B)   workgroup information systems
C)   personal information systems
D)   enterprise information systemsE) All of the above
F) C) and D)

Question 9

Business process reengineering is a quick process, but it is exceedingly expensive.

Accepted Answer

A) True 
 B)False

Question 10

ERP vendors sometimes train an organization's employees to become in-house trainers in training sessions called train the trainer.

Accepted Answer

A) True 
 B)False

Question 11

Define dynamic processes and list their characteristics.

Accepted Answer

Dynamic processes are flexible, informal...

Question 12

________ is a measure of the ratio of process outputs to inputs.

Accepted Answer

A)   Process effectiveness
B)   Process efficiency
C)   Process conformance
D)   Process reliabilityE) A) and B)
F) B) and C)

Question 13

Which of the following ERP products did Infor acquire?

Accepted Answer

A)   Solomon
B)   GP
C)   Epicore 9
D)   BaanE) None of the above
F) B) and C)

Question 14

Which phase of the customer life cycle categorizes customers according to value and attempt to win back high-value customers?

Accepted Answer

A)   loss/churn
B)   customer acquisition
C)   relationship management
D)   marketingE) All of the above
F) A) and B)

Question 15

A trigger is a computer program stored in a database that is used to enforce business rules.

Accepted Answer

A) True 
 B)False

Question 16

Which of the following is an effective and acceptable technique to overcome employee resistance while implementing new enterprise systems?

Accepted Answer

A)   giving employees ultimatums and deadlines
B)   paying employees straight-out for transitioning to the new system
C)   coercing employees to learn the new system
D)   conducting contests with cash prizesE) None of the above
F) B) and D)

Exam 7: Organizations and Information Systems

Choosing an ERP solution that has applications that function close to the organization's requirements is critical to its successful implementation.

Correct Answer
verified

________ is a measure of the ratio of process outputs to inputs.

Correct Answer
verified

Business process reengineering is a quick process, but it is exceedingly expensive.

Correct Answer
verified

Which of the following ERP products did Infor acquire?

Correct Answer
verified

Which of the following is an example of a dynamic process?

Correct Answer
verified

The solutions to problems in an enterprise system usually involve a single department of the organization.

Correct Answer
verified

Business process reengineering is the activity of altering existing and designing new business processes to take advantage of new information systems.

Correct Answer
verified

Define dynamic processes and list their characteristics.

Correct Answer
verified
Dynamic processes are flexible, informal...
View Answer

Which phase of the customer life cycle categorizes customers according to value and attempt to win back high-value customers?

Correct Answer
verified

The primary purpose of an ERP system is integration.

Correct Answer
verified

A trigger is a computer program stored in a database that is used to enforce business rules.

Correct Answer
verified

The structure of a process has no bearing on its efficiency.

Correct Answer
verified

Workgroup information systems typically support 10 to 100 users.

Correct Answer
verified

Which of the following is an effective and acceptable technique to overcome employee resistance while implementing new enterprise systems?

Correct Answer
verified

Which of the following information systems minimizes data duplication among departments?

Correct Answer
verified

ERP vendors sometimes train an organization's employees to become in-house trainers in training sessions called train the trainer.

Correct Answer
verified

Exam 7: Organizations and Information Systems

Choosing an ERP solution that has applications that function close to the organization's requirements is critical to its successful implementation.

Correct AnswerverifiedShow Answer

________ is a measure of the ratio of process outputs to inputs.

Correct AnswerverifiedShow Answer

Business process reengineering is a quick process, but it is exceedingly expensive.

Correct AnswerverifiedShow Answer

Which of the following ERP products did Infor acquire?

Correct AnswerverifiedShow Answer

Which of the following is an example of a dynamic process?

Correct AnswerverifiedShow Answer

The solutions to problems in an enterprise system usually involve a single department of the organization.

Correct AnswerverifiedShow Answer

Business process reengineering is the activity of altering existing and designing new business processes to take advantage of new information systems.

Correct AnswerverifiedShow Answer

Define dynamic processes and list their characteristics.

Correct AnswerverifiedDynamic processes are flexible, informal...View AnswerShow Answer

Which phase of the customer life cycle categorizes customers according to value and attempt to win back high-value customers?

Correct AnswerverifiedShow Answer

The primary purpose of an ERP system is integration.

Correct AnswerverifiedShow Answer

A trigger is a computer program stored in a database that is used to enforce business rules.

Correct AnswerverifiedShow Answer

The structure of a process has no bearing on its efficiency.

Correct AnswerverifiedShow Answer

Workgroup information systems typically support 10 to 100 users.

Correct AnswerverifiedShow Answer

Which of the following is an effective and acceptable technique to overcome employee resistance while implementing new enterprise systems?

Correct AnswerverifiedShow Answer

Which of the following information systems minimizes data duplication among departments?

Correct AnswerverifiedShow Answer

ERP vendors sometimes train an organization's employees to become in-house trainers in training sessions called train the trainer.

Correct AnswerverifiedShow Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
Dynamic processes are flexible, informal...
View Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified